Make sure that you have a copy of the older app available on a disk or other media so that you can reinstall it after you have uninstalled it. Adobe only has the most recent version of its Creative Cloud apps for download, and no longer has older versions available for download. If you have an older version of Adobe apps and you plan on removing and reinstalling it, ensure that you have a means of reinstalling it.Save the copies where you back up the products. This will include third-party plugins and preferences. Save a copy of all content stored in the Adobe product folders.The processes that may be in the background are: To do this press Ctrl Alt Del and go to the Task manager, select the app, and press end process. Look for and close any Adobe apps and processes that may be running in the background.C:\Users\\AppData\Local\Adobe\AdobeSync\CoreSync.There are two sets of files that you should save a copy of, they are:.Close Adobe Desktop Serviceand Core Sync in Task manager.Files that are not synced to the Creative cloud will be lost. Make sure that all the files are synced before you run the Adobe creative cloud cleaner tool. Check sync status – Check the sync status of the files in the creative cloud desktop app.Backing up your log files will make it easier for Adobe customer care to help you if you run into an error with the Adobe creative cloud cleaner tool.
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